Guest Services
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Activity overview
Latest activity by Guest Services-
Guest Services created an article,
Are there restrictions on medical equipment being sent to the suite?
Please reach out to the matched furnished apartment provider or hotel for details. Please note that the removal and delivery of medical equipment is the patient’s responsibility.
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Guest Services created an article,
Where are your accommodations located?
StayWell currently accommodates patients who are attending one of Toronto’s major hospitals located in the downtown core.
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Guest Services created an article,
Do you have suites outside of Toronto?
Yes. If you would like to make a reservation, please fill out our Reservation Inquiry Form and indicate location preference in the Notes section.
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Guest Services created an article,
Is there visitors parking?
If you would like to inquire about visitor parking, please reach out to the matched furnished apartment provider or hotel for details on availability.
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Guest Services created an article,
Can I request for additional items?
Additional items are subject to availability and any additional costs are at the discretion of the furnished apartment provider or hotel. Please reach out to the matched furnished apartment provi...
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Guest Services created an article,
What do I need to bring with me?
Regardless if you are matched with a hotel or furnished apartment provider, guests typically bring items that would otherwise be brought during a vacation. If you book a fully furnished apartment...
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Guest Services created an article,
Is the building/suite wheelchair accessible?
Upon request, we can connect you with a suitable provider that may meet your specific requirements. However, please note that some furnished apartments may not have full accessibility features.
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Guest Services created an article,
What is the minimum stay required?
At StayWell, we offer flexible stays ranging from a minimum of one night to longer-term accommodations, depending on patient needs and availability.
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Guest Services created an article,
What type of accommodations do you provide?
We provide accommodations for caregivers and patients in residential buildings and hotels. To make a reservation, please fill out our Reservation Inquiry Form.
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Guest Services created an article,
How do I make a reservation or booking?
To make a reservation, please fill out our Reservation Inquiry Form.