FAQ
- How does financial assistance work?
- What is StayWell?
- Are you a charity?
- What type of accommodations do you provide?
- Is this a hotel?
- Where does your inventory come from?
- What is in the suite/furnished apartment?
- What do I need to bring with me?
- How do I make a reservation or booking?
- Can I book on behalf of a patient?
- Where are your accommodations located?
- Are your locations in close proximity of the hospital?
- Do you have suites outside of Toronto?
- How can I donate?
- Can I get financial assistance?
- Are the accommodations free?
- Do you charge taxes?
- How do I pay you?
- Is there a cancellation fee?
- Are there restrictions on medical equipment being sent to the suite?
- Can you help transfer medical equipment from the hospital to my unit?
- What is the minimum stay required?
- Can I book under 30 days/short term?
- I am unsure of my start/move in date. What can I do?
- I couldn't get on my flight and need a new check-in date. What can I do?
- How do I shorten my stay?
- How do I extend my stay?
- We're immunocompromised. Can we restrict staff-entry into the suite?
- Can I have a medical support person/caretaker come up to my suite?
- Can I have a caretaker stay with me?